GDPR Policy

Introduction

We at Griffiths and Nielsen Ltd and G&N Laboratory Ltd are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data in compliance with the Data Protection Act 2018 & General Data Protection Regulation (GDPR).

1. Data We Collect

We collect and process the following data about you:

  • Contact Information: When you fill out a contact form on our website, we collect your name and email address.
  • Usage Data: We use Google Analytics to collect information about how visitors use our site. This includes information about your visit, such as the pages you viewed and the links you clicked on.
 

2. How We Use Your Data

We use the data we collect for the following purposes:

  • Contact Information: To respond to your inquiries and provide you with information or services that you request from us.
  • Usage Data: To monitor and analyze the use of our website and to make improvements to the site. This helps us understand how visitors interact with our website, enabling us to improve the user experience.
 

3. Data Sharing and Disclosure

We do not share, sell, or distribute your personal data to third parties. Your data is only used internally within our company.

4. Data Security

We take the security of your data seriously and have implemented measures to ensure your personal data is protected against unauthorized access, loss, or damage. However, please note that the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our site.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You have the right to request that we correct any inaccuracies in your personal data.
  • Erasure: You have the right to request that we delete your personal data.
  • Restriction: You have the right to request that we restrict the processing of your personal data.
  • Objection: You have the right to object to the processing of your personal data.
  • Data Portability: You have the right to request that we transfer your personal data to another organization or to you.

If you wish to exercise any of these rights, please contact us at support@gandn.com.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Changes to Our Privacy Policy

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

8. Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal data, please contact us at:

Griffiths and Nielsen Ltd
Stane Street, Slinfold,
Horsham,
West Sussex,
RH13 0GN
support@gandn.com

How can we be of assistance?

Please complete the form and one of our team members will respond as soon as possible.

Festive Period Opening Hours

Dear Valued Customer,

Soon our team will be enjoying a well-earned rest during this time so please take a moment to note our opening hours and delivery capabilities.

Thursday 19th December 2024
Last day for Orders to be placed for delivery before Christmas

Friday 20th December 2024
Last day for collections and dispatch for delivery before Christmas
(customer must be open all day on Monday 23rd)

Friday 3rd January 2025

Collections available, only for orders placed by Friday 20th December 2024

Monday 6th January 2025

First courier dispatches and normal service resumes

Deliveries between Christmas & New Year:
While there will be no dispatches between 23rd December and 2nd January, deliveries may still be made by our haulage partner during this period. However, please be advised that office support for these deliveries will be very limited.

Festive Period Full Opening Hours:
Closed from mid-day Monday 23rd December – Re-opens Thursday 2nd January – Normal opening hours resumed.

Thanks, and best wishes:
Finally, we would like to thank all our wonderful customers for a great year. We look forward to continuing to work with you in 2025 and hope you get the opportunity to spend time with friends & family, enjoying and reflecting on all that has been achieved in the year.